Who We Are?

For Internal ICT related matters , do use our one-stop Helpdesk System (https://helpdesk.um.edu.my).

PTM has a team of friendly, knowledgeable staff who are ready to answer questions, help identify services and solutions, or troubleshoot issues related to your IT matters. Visit us online and let us know how we can help.

Pusat Teknologi Maklumat / Centre for Information Technology (PTM) is the centre which provides and supports ICT services for University of Malaya (UM); PTM is responsible for the planning and operations of many of UM's largest and most widely utilized IT systems and services, such as the University’s core wired and wireless networks; the University’s learning management platform (Spectrum) ; security and protection of the University’s computers and networks; central student (iSIS) and business information (HRiS, FiS, UMEXPERT, RGMS, eProcurement etc ; primary data centers for physical and virtual server hosting, and high-performance research computing; and Multimedia & instructional technologies.

We are 109 creative IT staff along with 10 Administratives from  7 divisons  in PTM who are committed in supporting and advancing the mission of the University of Malaya by delivering world class technology solutions. 

Our governance committees gather input from our key stakeholders to provide oversight and direction in prioritizing investments and overseeing the execution of key initiatives and processes. 

This report summarised on what we have achieved  in terms of ICT development  (2005-2017).

PTM provides a comprehensive ICT facilities and services for students and staff to support teaching, learning, and research. Our main mission is supporting the University.. Get a feel of the projects that had been carried out from our yearly reports https://ptm.um.edu.my/yearly-project)

From our growing data center and high speed network infrastructure, to multitude of software solutions, to high-level consultation on the use of innovative technologies, we work directly with partners across the UM to understand the needs of our community and deliver real, meaningful value

We provide the following supports for our University ICT Infrastructures :

We have currently achieved 100% Wifi access coverage across our campus area  including residential colleges.

Our Main Campus Network 

No Item No/Capacity
1 Network Switches 1500 Unit/ 100/1000Mbps
2 Wireless Access Point 2250 Unit 802.11ac
3 Data Point 18,000
4 Network Backbone 1 Gbps/ 10 Gbps
5 Internet  7 Gbps
6 Internet Service Providers 2 ISPs

We are also responsible for internet connectivity in our branch campuses & research facilities:

  • Nilam Puri Campus  - 30Mbps
  • Research facility in Bachok , Kelantan - 12Mbps
  • Klang Hospital -  25 Mbps
  • Research facility, Jelebu , Negeri Sembilan - 4Mbps

 

Our Data Centre

No Item No/Capacity
1 Number of Servers 130 Physical servers & 260 Virtual Machines
2 Related Peripherals
  1. UPS
  2. Precision AC
  3. Fire Suppression System
  4. High Sensitivity Smoke Detection System
  5. DNS Appliance
  6. Load Balancer
  7. Unified Storage
  8. NFS Storage
  9. Tape Library
  10. Core switch
3 Central Storage Capacity  37.85 Terabyte

Our Applications Systems .

Our application development team are those who developed, customised and maintain 107 internally developed applications which currently serves our UM Community- an estimate of more  than 24000 student & 6000 staff.

 

 

Last Updated: 28/11/2018